Windows Bluetooth Drivers

The Windows 8.1 operating system does not have built-in Bluetooth audio drivers; drivers are instead installed together with the Bluetooth transmitter.

The AF32 uses the now-common A2DP standard but older Bluetooth drivers may not have an A2DP component.  If you are unable to pair or connect your AF32, please consider updating the Bluetooth driver stack on your computer via the following this process:

-If Bluetooth is built into your PC and/or Laptop, visit the manufacturer’s website (e.g. Dell.com or HP.com) to download the most recent Bluetooth drivers for your PC. You will need to enter the service tag or exact model name of your computer to get the correct download.

-If you are using a Bluetooth dongle (external Bluetooth device that plugs into the USB port), please visit the dongle manufacturer’s site to donwload updated drivers. Often the updated drivers are included on the CD that comes with the dongle but sometimes those become outdated by the time you receive the product.

-If you don’t know the manufacturer, or can’t contact the manufacturer, you can try to install generic Bluetooth drivers linked below. However depending on your hardware configuration, we can’t guarantee it will work so this is a last resort.  Generic Bluetooth driver: http://www.broadcom.com/support/bluetooth/update.php .

Note: these drivers are not for the AF32 but rather for the Bluetooth transmitter on the computer. Under Windows 8 and Windows 8.1, the Bluetooth audio functionality is contained in that driver.

Connecting the AF32 to a Windows Computer

With the latest drivers installed, please follow these steps to pair the headset with your computer.

Note: If your AF32 has been connected to another device, such as a phone or tablet, please make sure to turn off Bluetooth on the other device when pairing/connecting the AF32 to your computer to avoid connection issues.

Note:  Actual pairing and connecting process can vary depending on the Bluetooth device drivers and computer configuration.

1. Expose the charms on the right edge of the screen. If using touch, just swipe from the right edge of the screen. If using a mouse, mouse to the top-right corner of the screen.
2. Choose “Settings” (4th item down)
3. Choose “Change PC Settings” (bottom right)
4. Choose “Devices” in the PC Settings menu
5. If you have previously paired your AF32 to your Windows 8 device unsuccessfully, remove that pairing by selecting it and using the minus (-) button in the top right hand corner of the device listing. Confirm this action by pressing the “Remove” button on the dialog that pops up.
6. Choose "Add a device"
7. Make sure your headphones are off and within 1 meter of your device
8. Initiate pairing mode on your headphones by pressing the power button for 5-7 seconds from the off state, until you see the red and blue lights blinking in an alternating manner, i.e. red-blue-red-blue- etc (Note: Pairing mode will be active for 1 minute.  If no devices are paired within that time, the AF32 will return to standby mode.)
9. Wait until you see either “AF32” or “Bluetooth headset” in the Searching for devices area
10. Select “AF32” or “Bluetooth headset” and complete the pairing process
11. On some computers, it can take a few minutes for the device driver software to install completely, and a “Your device is ready to use” notification will appear in the notification area; other computers will not show this notification

Audio Settings

Once you have paired and connected your headset successfully, it will have to be set as the default audio device. Please refer to the following process for setting your headset as the default audio device under Windows 8.

Note: audio device names can vary depending on the Bluetooth device drivers and computer configuration.

1. Expose the charms on the right edge of the screen. If using touch, just swipe from the right edge of the screen. If using a mouse, mouse to the top-right corner of the screen.
2. Choose “Search”
3. Type “manage audio devices” into the search bar and select the “Settings” option below the search box
4. Select the “Manage audio devices” search result on the left side of your screen
5. A popup window with “Sound” at the top should appear with “Playback” tab selected; “Headset / Bluetooth Hands-free Audio” and “Headphones / Bluetooth Audio Render” should both appear in the list of audio devices audio. Note: device names can vary depending on the Bluetooth device drivers and computer configuration.
6. Select “Headset / Bluetooth Hands-free Audio” for headset use and “Headphones / Bluetooth Audio Render” for stereo audio streaming
7. Press the “Set Default” Button
8. Press the “Apply” button